How soon do you ship?
Our products are shipped, on their way to you, within 48 hours. Exceptions are when you order during a holiday weekend, which may delay your order a day or two.
Please note: Often, UPS adds a transit time during checkout. This time is out of our control; once it leaves our business location, delivery times cannot be guaranteed.
Do you ship overseas?
We currently ship to all 50 states.
However, the free shipping only applies to the lower 48 states, which excludes, Hawaii and Alaska.
What type stainless steel are your products?
Our products are made with high quality 304 kitchen grade stainless steel.
304 stainless steel is also known as 18/8.
My item is defective, now what?
You are our priority, and we promise to make it right.
Please send us a photo of the item and packaging.
Please see our return policy.
Please understand we do not except returns. We allow exchanges for defective items.
- If you received a defect item please take a photo and firstname.lastname@example.org
- We will issue a store credit or replacement item.
- Please inspect items before decorating them. We will not issue exchange on already used items.
- Shipping charges on all items is non refundable.